Refund & Returns Policy
30-Day Money Back Guarantee
At Shree Gems & Jewel, we want you to shop with confidence. Every eligible purchase is protected by our 30-Day Money Back Guarantee.
If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Contact Us:
Email: info@shreegemsandjewel.com
WhatsApp: +91 73831 17431
Return Eligibility
To qualify for a return:
- Item must be unused and unworn
- Must be returned in original condition
- Original packaging, certificates, and accessories must be included
- Item must not show signs of wear, resizing, alterations, or damage
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom jewelry
- Personalized or engraved products
- Made-to-order pieces
- Final sale items
Refund Process
Once we receive and inspect your returned item, we will notify you regarding approval.
Approved refunds will be issued to the original payment method within 3–7 business days.
Shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or videos for review.
Exchanges
Exchanges are accepted only for damaged, defective, or incorrect items.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
For orders above $200, we recommend using a trackable shipping service and shipping insurance.
Shree Gems & Jewel is not responsible for lost return shipments.
Late or Missing Refunds
If your refund has not arrived:
- Check your bank account
- Contact your payment provider
- Contact your bank regarding processing times
If you still need assistance, please contact us.